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Privacy Policy
Last updated: August 23, 2026
At MONÉRA, we value your privacy and want you to feel comfortable when shopping with us.
This Privacy Policy explains what personal information we may collect when you visit our website, place an order or contact us, how we use that information, and the choices and rights available to you.
Our online store is powered by Shopify, which provides the e-commerce infrastructure we use to offer our products and services.
1. Information We Collect
The information we collect depends on how you interact with MONÉRA.
When you browse our website, place an order or contact us, we may process information such as:
- your name;
- email address;
- telephone number;
- billing and shipping address;
- order information;
- products purchased;
- payment and transaction status;
- shipping information;
- returns and refunds;
- previous interactions with us;
- information you voluntarily provide when contacting us.
We may also automatically receive certain technical information when you use our website, such as your IP address, browser, device type, operating system, pages viewed, website interactions and cookie identifiers.
2. How We Use Your Information
We use personal information where reasonably necessary to operate MONÉRA and provide you with our services.
This may include using your information to:
- process and fulfil your order;
- process payments;
- arrange delivery;
- provide order and shipping updates;
- manage returns and refunds;
- respond to questions;
- provide customer support;
- maintain and improve our website;
- improve our products and shopping experience;
- prevent fraud and suspicious activity;
- comply with applicable obligations;
- send marketing communication where permitted.
We aim to collect and use only the information reasonably necessary for these purposes.
3. Payments
Payments made through our online store are processed through Shopify and/or the payment provider associated with your selected payment method.
Payment providers may process information necessary to:
- authorise your payment;
- complete the transaction;
- prevent fraudulent transactions;
- process refunds.
MONÉRA does not normally receive or store your complete credit or debit card information.
The payment provider you choose may have its own privacy policy and data-processing practices.
4. Shopify
Our online store is powered by Shopify.
Shopify provides the technology that allows us to operate our webshop, display our products, process orders and provide our services.
Information you submit through our store may therefore also be processed by Shopify and relevant service providers involved in operating the platform.
Where information is processed internationally, appropriate safeguards may apply in accordance with applicable data protection requirements.
5. Shipping & Delivery
We need to share certain information with shipping and logistics providers in order to deliver your MONÉRA order.
This may include information such as:
- your name;
- shipping address;
- email address;
- telephone number where required for delivery;
- relevant shipment information.
We only share information that is reasonably necessary to process and deliver your order.
6. Customer Care
Need help? Just ask.
When you contact us about a product, order, delivery, return or another question, we may process the information you provide in order to assist you.
This may include your contact details, order number, previous communication and other information relevant to your request.
Our Customer Care team can be reached at:
7. Marketing Communications
If you subscribe to MONÉRA marketing, we may occasionally send you information about:
- new collections;
- new arrivals;
- special offers;
- promotions;
- inspiration;
- MONÉRA news.
We want these messages to be something you actually enjoy receiving.
You can unsubscribe at any time by using the unsubscribe option included in our marketing emails.
Even after unsubscribing from marketing, we may still send you essential messages relating to an order, payment, shipment, return or refund.
8. Cookies
MONÉRA may use cookies and similar technologies to make our website work and improve your shopping experience.
Depending on your preferences, cookies may help us:
- operate essential website features;
- remember your shopping bag;
- remember preferences;
- improve website security;
- understand website usage;
- measure website performance;
- improve our store;
- personalise content;
- measure or provide advertising.
Where required, non-essential cookies are used based on your cookie preferences.
You can manage these preferences through the cookie settings available on our website.
9. Analytics & Advertising
We may use analytics and advertising services to better understand how visitors interact with MONÉRA and how our marketing performs.
Depending on your preferences and the services being used, this may include information about:
- pages viewed;
- products viewed;
- interactions with our website;
- purchases;
- advertising interactions.
Where consent is required, these technologies will be used in accordance with the preferences you select.
10. When We Share Information
We do not simply sell our customer database.
However, running an online store requires us to work with selected service providers.
Personal information may therefore be shared where necessary with parties such as:
- Shopify;
- payment providers;
- delivery and logistics providers;
- website and hosting providers;
- analytics providers;
- marketing platforms;
- customer service providers;
- professional advisers.
Information may also be disclosed where reasonably necessary to comply with applicable obligations, respond to legitimate requests or protect our customers, services and business.
11. International Processing
Some technology and service providers used by MONÉRA may process information in countries other than your own.
Where required, appropriate safeguards are used for international transfers of personal information.
12. How Long We Keep Information
We do not intend to keep your personal information forever.
Information is retained only for as long as reasonably necessary for the purposes for which it was collected or for legitimate administrative, contractual, security or compliance purposes.
The appropriate retention period may depend on matters such as:
- your order history;
- our customer relationship;
- returns;
- warranty matters;
- accounting requirements;
- potential disputes;
- fraud prevention.
When information is no longer reasonably required, it may be deleted or anonymised.
13. Security
We take reasonable technical and organisational measures to protect the personal information processed through MONÉRA.
We work with established e-commerce and payment providers and take reasonable steps to protect information against unauthorised access, loss, alteration, misuse or disclosure.
However, no internet-based system can guarantee absolute security.
14. Your Choices & Rights
Depending on where you live and the applicable data protection rules, you may have certain rights relating to your personal information.
These may include the right to:
- request access to your information;
- request correction of inaccurate information;
- request deletion in certain circumstances;
- request restriction of certain processing;
- object to certain processing;
- request portability of certain information;
- withdraw previously provided consent.
Certain exceptions may apply.
For example, some information may need to be retained for legitimate administrative or compliance purposes even after you request deletion.
If you would like to make a privacy request, contact:
We may ask for reasonable information to confirm your identity before processing a request.
15. Third-Party Websites
Our website may contain links to other websites, social media platforms or third-party services.
Once you leave MONÉRA, the privacy practices of those third parties may apply.
We recommend reviewing their privacy information before providing personal information.
MONÉRA cannot control the privacy or security practices of independent third-party services.
16. Children
Our online store is not specifically intended for children.
We do not knowingly seek to collect personal information from children where doing so would be inappropriate or prohibited.
If you believe personal information has been provided by a child without appropriate authorisation, please contact us.
17. Questions or Concerns
Privacy shouldn't be unnecessarily complicated.
If you have a question, concern or request relating to your personal information, simply get in touch.
We will be happy to look into it and help where we can.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time as MONÉRA, our website, technology or services evolve.
When we make changes, the latest version will be published on our website and the date at the top of this page will be updated.
19. Contact
For privacy questions or requests:
© MONÉRA // Jamais Vu Agency · BE0791 358 860
9820 Belgium