Last updated: August 23, 2026

Welcome to MONÉRA.

We want shopping with us to be simple, transparent and enjoyable. These Terms & Conditions explain how ordering, payment, delivery, returns and other aspects of shopping with MONÉRA work.

Something unclear? Just reach out to us at hello@monera.be. We will always do our best to help.

1. Our Products

MONÉRA offers jewellery designed to be worn and enjoyed every day.

We make every reasonable effort to present our products accurately through our website.

However, slight differences may occur between the images displayed online and the product you receive because of:

• lighting;
• photography;
• screen settings;
• reflections;
• material characteristics;
• finishing variations.

Small differences in colour, finish or appearance are therefore possible.

2. Sizing & Adjustable Jewellery

Our jewellery is offered in standard sizes and/or adjustable designs, depending on the individual piece.

Where a piece is adjustable, this will be indicated in the relevant product information.

If multiple sizes are available, please select your preferred size before completing your order.

We recommend reviewing the product and sizing information before purchasing.

Not sure?

Send us a message at hello@monera.be. We would rather help you find the right piece before you order.

3. Prices

All prices displayed on our website are in euros (€) unless indicated otherwise.

Any additional shipping costs applicable to your order will be displayed during checkout before you complete your purchase.

The final amount payable will be shown before your order is confirmed.

Prices and promotions may change from time to time. Changes will not normally affect an order that has already been accepted.

4. Promotions, Bundles & Discount Codes

We love giving you a reason to treat yourself.

From time to time, MONÉRA may offer:

• promotional prices;
• discount codes;
• bundles;
• special offers;
• seasonal promotions.

Unless otherwise stated, discount codes cannot be combined and cannot be applied retroactively to an order that has already been completed.

Specific promotions or bundles may have additional conditions displayed alongside the offer.

5. Placing an Order

Once you complete checkout, you will normally receive an order confirmation by email.

Please check your order information carefully.

Made a mistake?

Contact us as quickly as possible at hello@monera.be.

We will always try to help, although once an order has entered the preparation or shipping process, changes may no longer be possible.

6. Order Acceptance

Occasionally, we may be unable to complete an order.

This may happen, for example, when:

• a product unexpectedly becomes unavailable;
• there is an obvious pricing or technical error;
• payment cannot be completed;
• we reasonably suspect fraudulent activity.

If we cancel an order that has already been paid for, the relevant amount will be refunded.

7. Payment

Available payment methods are displayed during checkout.

Payments are securely processed through Shopify and/or the payment provider associated with your chosen payment method.

An order will normally enter processing after the payment has been successfully authorised.

8. Shipping & Delivery

We know waiting for a new piece of jewellery isn't the fun part.

We therefore aim to prepare and dispatch MONÉRA orders as efficiently and carefully as possible.

Available shipping methods, prices and estimated delivery times are displayed through our store or during checkout.

Occasionally, delivery may take longer due to circumstances outside our direct control, such as carrier delays, exceptionally busy periods, weather or transport disruptions.

If you have a question about your delivery, contact hello@monera.be and we will be happy to look into it.

9. Delivery Information

Please check your delivery information carefully before confirming your order.

If you notice an error afterwards, contact us as quickly as possible.

We will try to make the change before your order leaves us.

Once your parcel has entered the delivery network, however, we may no longer be able to change the destination.

If a parcel is returned because incorrect or incomplete delivery information was provided, additional shipping costs may apply if you would like us to resend it.

10. Returns

We hope you love your MONÉRA jewellery from the moment you open the box.

But we also understand that sometimes a piece simply isn't quite right once you see it in person.

That's okay — we're happy to help.

You can request a return within 14 calendar days of receiving your order, subject to the conditions described below.

11. Requesting a Return

Want to return something?

Please contact us within the return period at:

hello@monera.be

Include:

• your name;
• your order number;
• the item or items you would like to return.

We will then provide you with the appropriate return instructions.

Please do not send a return before receiving or confirming the relevant return instructions.

12. Return Shipping

We want to make this clear before you purchase:

Customers are responsible for arranging and paying for their own return shipping.

MONÉRA does not provide a complimentary return label for a standard return unless we explicitly tell you otherwise.

You are free to select your preferred shipping provider.

We strongly recommend choosing a tracked service.

Please keep your tracking information and proof of postage until your return has been successfully received and processed.

If your product arrived damaged, defective or incorrect, please contact us first rather than arranging a standard return.

13. Returning Your MONÉRA Piece

Every MONÉRA piece is carefully packaged before it makes its way to you.

Our jewellery is delivered with its accompanying jewellery box and, where applicable, additional components or packaging.

If you return your jewellery, we therefore ask you to send back everything that originally came with the product.

This includes, where applicable:

• the jewellery;
• the jewellery box;
• accompanying components;
• supplied accessories;
• relevant product packaging.

Please package everything carefully so that it reaches us safely.

14. Condition of Returns

Of course, you are allowed to take a proper look at your jewellery before deciding whether to keep it.

All we ask is that you treat it with care.

Returned jewellery should therefore, as far as reasonably possible, be:

• clean;
• complete;
• undamaged;
• free from unnecessary signs of wear;
• returned with its jewellery box;
• returned with the supplied components and accessories.

Please only handle the jewellery as much as reasonably necessary to inspect the piece, its appearance, size and characteristics.

If a product or accompanying component is returned damaged, incomplete or with signs of use beyond reasonable inspection, this may affect the value of the return and therefore the amount that can be refunded where applicable.

15. Jewellery Box & Packaging

The jewellery box forms part of the presentation in which your MONÉRA piece is supplied.

Please return it together with your jewellery.

We understand that packaging can occasionally be opened or handled while inspecting an order.

However, please take reasonable care of the box and any other included components.

Missing or unnecessarily damaged components may be taken into account when assessing the condition and value of a return.

16. Return Destination

Once your return has been requested, we will provide the relevant return instructions.

Please contact:

hello@monera.be

This allows us to make sure your return is sent to the appropriate destination and can be correctly linked to your order.

17. Refunds

Once your return reaches us, we will review the returned product.

If everything is in order, your refund will be processed using the original payment method unless another method is agreed.

Please remember that the cost of sending the return back to MONÉRA is the customer's responsibility for a standard return.

Depending on your bank or payment provider, additional processing time may be required before the refunded amount becomes visible in your account.

18. Exchanges

Love the piece but need something different?

Contact us at hello@monera.be.

We will gladly help you find the best available option.

Depending on stock and our current return process, we may ask you to return the original item and place a new order for your preferred piece.

We cannot guarantee that another product or size will remain available while your return is in transit.

19. Damaged, Defective or Incorrect Items

Received something that isn't right?

Please tell us.

If your order arrives damaged, defective or you received a different product from the one you ordered, contact:

hello@monera.be

Please provide:

• your order number;
• a brief explanation;
• clear photographs where possible.

We will review the situation and help you find an appropriate solution.

These situations are handled separately from a standard change-of-mind return.

20. Taking Care of Your Jewellery

Your jewellery deserves a little care.

To help maintain its appearance, we recommend treating your MONÉRA pieces carefully.

Depending on the material and finish, jewellery may be affected by frequent exposure to:

• perfume;
• cosmetics;
• creams and lotions;
• cleaning products;
• chemicals;
• chlorine;
• salt water;
• prolonged moisture;
• hard surfaces;
• unnecessary friction.

We recommend storing your jewellery carefully when it isn't being worn.

Normal wear and tear or damage caused by inappropriate use or care is different from a manufacturing or product defect.

21. Product Availability

Our collections are subject to availability.

Occasionally, a piece may become unavailable shortly after an order has been placed.

If this happens, we will contact you.

If we cannot fulfil the relevant item, the amount paid for that item will be refunded.

22. Gift Cards & Special Offers

Additional conditions may apply to gift cards, bundles or special promotional offers.

Where relevant, these conditions will be communicated alongside the offer.

23. Intellectual Property

A lot of thought goes into MONÉRA — from our jewellery and photography to the way our brand looks and feels.

Content associated with MONÉRA may therefore be protected by intellectual property rights.

This includes, where applicable:

• the MONÉRA name;
• logo;
• visual identity;
• product names;
• photography;
• video;
• written content;
• graphics;
• campaign materials;
• website content.

Please do not reproduce, commercially use, distribute or modify our content without permission.

24. Using Our Website

We simply ask that you use our website responsibly.

Our website may not be used to:

• commit fraud;
• interfere with its security;
• attempt unauthorised access;
• distribute malicious software;
• infringe intellectual property rights;
• carry out unlawful activities.

25. Third-Party Services

MONÉRA works with third-party services to provide our online shopping experience.

These may include:

• Shopify;
• payment providers;
• delivery providers;
• marketing services;
• social media platforms.

Third-party services may be governed by their own terms and privacy practices.

26. Responsibility

We make every reasonable effort to provide accurate information, carefully prepare orders and deliver the experience you expect from MONÉRA.

We cannot, however, be responsible for problems resulting exclusively from incorrect, abnormal or careless use of our products or services.

Nothing in these Terms is intended to remove rights that cannot validly be excluded.

27. Circumstances Outside Our Control

Sometimes things happen that neither you nor we can reasonably control.

This may include major delivery disruption, technical infrastructure failures or other exceptional events.

If something like this affects your order, we will do our best to keep you informed and find a reasonable solution.

28. Questions or Complaints

Something not quite right?

Tell us.

We would much rather have the opportunity to understand what happened and see how we can help.

Contact:

hello@monera.be

Including your order number will usually help us assist you faster.

29. Privacy

Your privacy matters to us.

Information about how MONÉRA collects, uses and handles personal information can be found in our Privacy Policy.

30. Changes to These Terms

We may occasionally update these Terms & Conditions as our store, products and services evolve.

The latest version will always be available through our website.

31. Contact

Need help with an order, product or return?

hello@monera.be

We're happy to help.

© MONÉRA // Jamais Vu Agency · BE0791 358 860
9820 Belgium