At Monéra, we want you to love every piece you receive. If your order isn’t quite right, you may request a return within 30 days of receiving your order, subject to the conditions below.

We kindly ask you to handle your jewellery with care and return it in its original condition and packaging.

Eligibility

Returns must be requested within 30 days of delivery.

To be eligible for a return, items must be unused, unworn, undamaged, complete, and returned in their original condition and packaging.

Items showing signs of wear, scratches, damage, discoloration, alteration, or improper handling may be refused.

For hygiene reasons, certain jewellery items may not be eligible for return once worn or used, where permitted by applicable law.

Return Registration & Inspection

Before returning an item, customers must contact Monéra and register their return. Please include your order number and the reason for your return.

Returns sent without prior registration or to an unauthorized return address may be refused.

Once your return has been received, it will be inspected. Please allow approximately 5–7 business days for the inspection to be completed.

You will be notified by email once your return has been approved or declined.

Return Costs & Shipping

Return shipping costs are the responsibility of the customer, unless the product received was incorrect, defective, or damaged upon arrival.

Original shipping costs are non-refundable, except where required by applicable law.

Customers are responsible for ensuring that returned items reach us safely. We strongly recommend using a tracked shipping method. Monéra cannot be held responsible for return shipments that are lost, damaged, or sent to an incorrect address.

Any customs duties, import charges, taxes, or customs-related delays are outside Monéra’s control and, by themselves, do not constitute grounds for a refund.

Refunds

Once a return has been received, inspected, and approved, the applicable refund will be issued to the original payment method.

Please allow several business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

Monéra reserves the right to reduce or refuse a refund where legally permitted if an item has been returned used, damaged, incomplete, or in a condition that exceeds what is reasonably necessary to inspect the product.

Exchanges

Monéra does not offer direct item-for-item exchanges.

If you would like another product, size, or style, you may return your eligible item in accordance with this policy and place a new order.

Where offered by Monéra, store credit may be provided as an alternative to a refund with the customer's agreement.

Bundles, Sets & Promotional Offers

Products purchased as part of a bundle, set, multi-buy promotion, or other promotional offer may be subject to recalculation if only part of the order is returned.

Where products were sold as one inseparable set, the complete set must be returned to qualify for a refund.

Free gifts received as part of a promotion must also be returned where applicable. If a promotional gift is not returned, Monéra reserves the right, where legally permitted, to deduct its applicable value from the refund.

Incorrect, Damaged or Defective Items

If you receive an incorrect, damaged, or defective product, please contact us as soon as possible after delivery and provide your order number together with clear photos or other relevant evidence.

If the issue is confirmed, Monéra will provide an appropriate solution in accordance with applicable consumer law. Where the issue is our responsibility, you will not be charged the applicable return shipping costs.

Order Cancellations

Orders are processed as quickly as possible. If you wish to cancel or change an order, please contact us immediately.

We cannot guarantee that an order can be changed or cancelled once it has entered processing or has been shipped.

This does not affect any statutory cancellation or withdrawal rights you may have under applicable consumer law.

Return Denials

Monéra reserves the right, where permitted by law, to refuse returns that do not comply with this policy, including items returned outside the applicable return period, items showing signs of use or damage, incomplete returns, or returns sent to an unauthorized address.

If a return is refused, the item may be sent back to the customer. Any additional shipping costs may be charged to the customer where legally permitted.

Statutory Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any mandatory rights available to consumers under applicable law, including statutory withdrawal rights and legal guarantees for defective or non-conforming goods.

Where mandatory consumer law provides greater protection than this policy, the applicable legal requirements will prevail.

Acceptance of this Policy

By placing an order with Monéra, you acknowledge that you have read and understood this Return & Refund Policy.

For questions regarding a return or refund, please contact our customer service team.